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A Study on the Mediating and Moderating Effect of Work-Family Conflict in the Relationship Among Emotional Labor, Occupational Stress, and Turnover Intention

°£È£ÇàÁ¤ÇÐȸÁö 2016³â 22±Ç 3È£ p.260 ~ 269
KMID : 0614820160220030260
³ªº´Áø ( Na Byeung-Jin ) - Á¶¼±´ëÇб³ ´ëÇпø

±èÀºÁ¤ ( Kim Eun-Jung ) - È£³²´ëÇб³ °£È£Çаú

Abstract

Purpose: The present study was aimed to examine the degree of nurses' emotional labor and occupational stress and demonstrate the moderating and mediating effects of work-family conflict in the relationship among emotional labor, occupational stress, turnover intention of nurses.

Methods: The participants for this study were 307 nurses currently working in two general hospitals in G city in Korea. Data were collected using structured questionnaires and analyzed for descriptive statistics, t-test, ANOVA, Mann-Whitney U Test, Kruskal Wallis Test, Pearson correlation coefficients and hierarchical multiple regression with SPSS/WIN 21.0 program.

Results: It turned out that work-family conflict plays an important role in the relationship among emotional labor, occupational stress, turnover intention of nurses.

Conclusion: Therefore, to reduce nurses' turnover intention, it is necessary to have an intervention focusing on work-family conflict. Also, it is necessary for both the government and hospitals to establish a supportive system and a program to relieve nurses from their work-family conflict.
KeyWords
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Nurse, Emotional stress, Stress, Personnel turnover, Conflict
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ÇмúÁøÈïÀç´Ü(KCI) KoreaMed